Frequently Asked Questions
Contact me with any additional questions you may have.
What is a Virtual Assistant?
A Virtual Assistant (VA) is a highly-skilled, independent professional who provides administrative, technical and/or creative business support services. They are your off-site administrative professional.
What hours do you work?
Typically hours are Monday 10am-4pm and Tuesday-Thursday 9am-5pm. Hours outside of these days/times can be accommodated if something is urgent and/or there is a deadline.
How do we communicate?
We begin the communication by getting together via phone or my Google Hangout during a consultation call. If we move forward to work together, we will communicate by phone, email, text… whatever works best at the time.
Will we have a contract in place?
Yes, you will receive a contract, that you will digitally sign, once you are ready to partner together.
What programs/software do you use?
The platforms I use in my business are the following. There are rare circumstance that I will accommodate a client by working with something else (i.e. MailChimp), however, my expertise in these platforms allows be to provide the best possible service to you.
How do you track your time?
Packages are set up so that time is not tracked. The project time is based on the needs of your business and not hours. My Virtual Assistance Subscription is based on 20/40 hours a month.
How do I get my work to you?
I use Trello for project management and communication during your project. When we start working together, you will be set up on the system. You have your own client portal and we will use this to keep up to date on all services. You will add content, pics, etc. to this portal and a Google Drive folder that is set up for you.
What is your turn-around time?
Website Design is a 7-10 day turn-around time for package 1 and up to 30 days for package 2, unless there are extenuating circumstances. Email Marketing can vary, but typically no more than 10-14 days. If you are one of my Virtual Assistance Subscription clients, you are given priority in making sure your deadlines are met to the best of my ability.
What if I don’t see a package that fits my needs?
Custom packages are available and can be discussed during a consultation call. Complete the form for a consultation and indicate you are interested in a custom package.
How can I ensure my passwords are safe with you?
I work on a secure iMac in the home and no one has access to that computer. Your passwords will not be seen by anyone but me.